Small-batch care
Products are prepared in considered runs so each order receives the attention it deserves.
Customer care · KAYLA'S CANDLE
Everything you need, in one warm place.
Find clear ordering information, candle care guidance, wholesale support, and a direct way to reach our team. We are here to help before and after your order.
Our approach
Fragrance made personal.
KAYLA'S CANDLE creates home-fragrance goods with a focus on atmosphere, thoughtful presentation, and attentive service. Every collection is designed to make everyday spaces feel more considered.
Layered fragrance
Each scent is built to feel distinctive in the room—from quiet, familiar notes to expressive seasonal blends.
Human support
Questions about an order, a fragrance, or retail partnership go directly to our support team.
Helpful information
Orders, care & policies.
For help with an existing order, include your order number when you contact us.
How long will my order take to ship?
Many items are ready to ship. Small-batch candles, wax products, preorders, or restocks may need additional preparation time. When an item requires an extended turnaround, that timing is noted on its product page. Please allow up to two weeks where curing or production is required.
How do I track or get help with an order?
Tracking information is provided when available after your order leaves our care. If the status looks unusual, email support@kaylascandle.store with your name and order number so we can review it.
What is the return policy?
Because our goods are prepared in small batches, routine returns are not accepted. If your order arrives damaged, incorrect, or otherwise has a problem, contact us promptly with the order number and clear photos. We will review the situation and work toward an appropriate solution.
How should I care for my candle?
Before each burn, trim the wick to approximately 1/4 inch. On the first burn, allow the wax to melt evenly toward the vessel edge. Burn on a stable, heat-resistant surface, keep away from drafts, and never leave a burning candle unattended. Do not burn for more than four hours at a time.
Do you offer wholesale or custom projects?
Yes. Retailers can review our wholesale information and send an inquiry with store details, product interests, and estimated quantities. For other project ideas, select “Wholesale or custom inquiry” in the contact form below.
Contact us
Tell us how we can help.
Use the form for product questions, order support, wholesale requests, or general inquiries. We will reply as soon as possible; launches and holidays may require a little extra time.
KAYLA'S HOME GOODS, INC2530 CORPORATE PL #A110
MONTEREY PARK, CA 91754
United States
support@kaylascandle.store